Care Coordination

Get Support for Your Heath Care Needs

We want to make sure you are getting the care you need while taking care of complicated conditions. People with exceptional needs or chronic diseases may need extra care management. IHN-CCO can help.

Intensive Care Management (Care Coordination) Services

Intensive care coordination (ICC) is a special care management program designed to meet the needs of certain groups. ICC services are available to the member below without referral and without prior approval. These groups include members who:

  • Are older adults, individuals who are hard of hearing, deaf, blind, or have other disabilities.
  • Have complex or high health care needs, or multiple or chronic conditions, or SPMI or are receiving Medicaid-funded long-term care services and supports (LTSS).
  • Are children ages 0-5:
    • Showing early signs of social/emotional or behavioral problems.
    • Have a serious emotional disorder (SED) diagnosis.
  • Are in medication assisted treatment for SUD.
  • Are women who have been diagnosed with a high-risk pregnancy. This program focuses on education and support during pregnancy and after.
  • Are children with neonatal abstinence syndrome.
  • Are children in Child Welfare.
  • Are IV drug users. 
  • Have SUD in need of withdrawal management.
  • Have HIV/AIDS.
  • Have tuberculosis.
  • Are veterans and their families.
  • Are at risk of first episode psychosis, and individuals within the intellectual and developmental disability (IDD) populations. 

If you have questions, need more help, or want to get in touch with a Care Coordinator, please contact us.

Case Management Services

In addition to Intensive Care Coordination Services, we have Case Management Services to help members who have chronic medical conditions (such as diabetes, asthma, or heart disease). Nurses and other Care Management staff can work with members, health care providers, and other people supporting you care to help find ways to meet the health care needs of these members.

If you have questions or want to know more about case management services, please contact us.

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